Everything about working with their company was pleasant and enjoyable from the customer service to the gentlemen who arrived to unload our truck. On the back end we dealt with Beltmann Movers in Georgia.
#Hoover the mover driver
I'm not sure who she spoke with, but she was able to tell us that a driver would be picking up our container and moving it to Georgia the following day. Shante was compassionate and understanding as you would expect of a customer service representative. In the end, we ended up working with Shante at the corporate office as neither of us wanted to speak with Lisa again. But let me reiterate - this was the only good thing about this move. They were professional, courteous and respectful. The only bright spot is that the gentlemen who came to load the truck were exemplary. No follow-up to see how the move went, nothing. We emailed and called him and to this day have not heard a word from him.
This poor planning on their part became a big problem for our family.Īlthough we enjoyed having Kyle in our home he went AWOL during this situation. I also don't understand how, having signed the contract three whole months earlier, they did not have a truck or driver available for our move. If we had known that there was even a possibility that this would happen we would never have chosen to go with this service. When I asked when they would have a driver Lisa's response was 'I don't know - maybe tomorrow, maybe the next day.' This is not what we were sold. Wayne facility and would sit there until a driver was available to pull it to Georgia and that we would be given a 24 hour notice of the truck's arrival. I was told that our container would be taken back to the Ft. I was and am still shocked at the way she spoke to me (her customer) and the lack of care or desire to help that she displayed. She actually said to me that she would think that someone with a family of six would have been better prepared. Lisa in the office was extremely rude and could not wrap her head around why this was a problem.
After four (4) hours I called the office myself and was informed that the 'truck' they sent was actually a container because they did not have a truck or driver available for our move, but that they would still be arriving between the 4th of August and the 8th of August as originally stated. My husband called the office twice and was told both times that they were working on getting the information. On the day our truck arrived, the driver did not have the information we were told he would have and we were told to call the office. We are a family of six (6) so we hoped to minimize the need to stay in hotels in order to save money. Our thought was that, once the date was confirmed, we would know exactly how long we had to make the trip and could plan any hotel stays, if needed. Although we would have preferred to have more information up front, we resigned ourselves to waiting for the 31st to confirm the arrival date. We were told that when our driver arrived to pick up our belongings he would confirm the arrival date in Georgia. We signed our contract the first week of May and our pick-up was scheduled for July 31st. He assured us that by hiring his company we would have the most seamless moving experience available. Kyle was very pleasant and informative when in our home. Kyle provided a quote for our family's move from Indiana to Georgia in late April, 2017. By far one of the worst customer service experiences I've ever had.
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